Customer Service training courses and schools
Customer Service Skills and Management programs, certificates, diplomas and degrees

Total 107 training course(s)/program(s) at schools in United Kingdom.



Oxford Home Study College

Training Centre/Campus: Oxford, England, United Kingdom
Phone No.: +441865686162

Diploma in Customer Service (Level 4)

Course Format: Online / Virtual Classroom / Webinar  V

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
Course Benefits
�Accredited Course
�Full Tutor Support
�Self paced, no fixed schedules
�Available to students anywhere in the world
�Interest Free Fee Instalments

This Online Customer Service Training Course, is delivered over 12 modules:
Module 1 - Introduction to Customer Services
Module 2 - Understanding Your Customers
Module 3 - What is a C... [Read More]

Diploma in Customer Services (Level 4)

Course Format: Online / Virtual Classroom / Webinar  V

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.

Course Benefits
�Accredited Course
�Full Tutor Support
�Self paced, no fixed schedules
�Available to students anywhere in the world
�Interest Free Fee Instalments

This Online Customer Service Training Course, is delivered over 12 modules:
Module 1 - Introduction to Customer Services
Module 2 - Understanding Your Customers
Module 3 - What ... [Read More]


Brentwood Open Learning College

Training Centre/Campus: Leicester, England, United Kingdom
Phone No.: +442920026229

Certificate in Customer Service Level 3

Course Format: Online / Virtual Classroom / Webinar  V

The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.
Customer Service Course Online, aims to develop learner&,#146,s knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service . The flexible delivery of the course enables you to learn custome... [Read More]

Diploma in Customer Service Level 4

Course Format: Online / Virtual Classroom / Webinar  V

Customer Service Certification , has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.
Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills.
The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
Diploma in Public Relations consists of the following units:
Unit... [Read More]

Certificate in Customer Service (Level 2)

Course Format: Online / Virtual Classroom / Webinar  V

This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Customer Service Course Online: Key Topics
Customer Service Certification Online, consists of the following four units:
Unit 1 �What is Customer Service
Unit 2 �Telephone Techniques
Unit 3 �Dealing with Difficult Customers
Unit 4 �Solving Customers&,#146, Problems


West End Training Limited

Training Centre/Campus: Vale of Glamorgan, Wales, United Kingdom
Phone No.: 0845 0581375

Receptionist / Front Line Skills

Course Format: On-Site / In-House / Private Tutoring  V

Topics Covered:
Exercise - How does your organisation rate customer care?
Exceed Customers&,#146, Expectations.
Reception Service Charter
Telephone Skills
Quality v. total quality issues.
The costs of losing customers.
Prevention is better than cure.
Customer feed-back survey.
Case studies.
Handling complaints.
Solve the problem before it happens.
Tools of Total Quality Management to improve Customer Care.
How to effectively communicate with your customers.

Customer Service

Course Format: On-Site / In-House / Private Tutoring  V

Why do we lose customers? Survey results.
Exercise
How does your organisation rate customer care?
How do you rate customer care?
Exceed Customers�expectations.
Quality v. total quality issues.
The costs of losing customers.
Prevention is better than cure.
Customer feed-back survey.
Case studies.
Handling complaints.
Solve the problem before it happens.
Tools of Total Quality Management to improve Customer Care.
How to effectively communicate with your customers.
Customer relationship building.
Service Standards.


Virtual College Ltd

Training Centre/Campus: Ilkley, West Yorkshire, United Kingdom
Phone No.: +44(0)1943 605 976

Understanding the Principles of Customer Service

Course Format: Online / Virtual Classroom / Webinar  V

The content of this course has been mapped to the underpinning knowledge within the following unit on the Qualifications and Credit Framework (QCF): Understand the principles of customer service - Level 1

Customer service is the provision of service to customers before, during and after a purchase. To guarantee high quality customer service you must ensure your products and services consistently meet or surpass customer expectations. In a competitive marketplace where businesses compete for customers, the development of customer service skills is seen as a fundamental differentiator and increasingly has become a vital element of business strategy.

As a result, this course has been developed to provide learners with an increased understanding of the principles behind providing a good service to customer.

This course will cover the following learning outcomes:

Understand the relationship between customer expectations and customer ... [Read More]


Activia Training

Training Centres/Campuses: Birmingham, Bristol, London, Leeds, Manchester, Newcastle Upon Tyne, Reading, Slough, , United Kingdom
Phone No.: 0845 230 6159

Exceptional Customer Service

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Do you recognise that customer care is the key to successful, profitable and enjoyable business, yet feel that your company - or people within it - are failing to deliver what is required?

While almost every course we deliver is in response to a perceived problem with the way staff work, your solution will be different because your staff, your environment and your marketplace are unique.

The concept of &,#146,Customer Care&,#146, is one that is often used without being implemented properly. But if your company lives up to these claims, you will create better customer relationships and a smoother, more efficient and more profitable operation.

To achieve this, we work with you to define your objectives, the way topics need to be covered, and which skills improvements will be most effective.

The result ? Customers will be treated properly by staff who understand the importance of their role and how to fulfil it so as to maximise ... [Read More]


West Thames College London

Training Centre/Campus: London, England, United Kingdom
Phone No.: 020 8326 2020

Destination Customer Service for the Travel Industry

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Destination courses are for more advanced ESOL students and consist of about 50% English and 50% vocational study. You will study English with Customer Service and Ticketing at Level 1. There may be work placement opportunities.

You will study:

Customer Service (NVQ Level 1) in a travel agency context. This will include preparation for good customer service, communicating effectively with customers, dealing with customer queries, requests and problems and maintaining a positive and friendly attitude.
Worldwide airfares training (WAFT 1). You will learn to calculate routes and airfares, issue tickets, and use the reservation system used by major airlines. You will also study fare construction, travel geography, itinerary design, airline ticketing and international airfare construction using first, business class and economy tickets.
English: speaking, listening, reading and writing.
The course also includes IT skills.

You will have a group tutoria... [Read More]


London Corporate Training Ltd.

Training Centre/Campus: London, England, United Kingdom
Phone No.: +44 (0) 20 3178 3080

Customer Service Management

Course Format: Public Course / Instructor-Led / Open Enrollment  V

To understand the impacts and effects of poor customer service and become more aware of the link between good customer service and organisational success
To generate ideas to make improvements to the way they work with and respond to their customers
To understand and meet the ever-increasing needs of their customers
To make a good first impression, develop and maintain ongoing relationships based on trust and high quality communication
To be able to Handle “difficult�customers more effectively and confidently
To become more customer focused in their work
To learn the importance of team work in customer care
Course content
An Introduction to Customer Service
Who are “the customers�
The costs and impacts of poor customer service
Knowing your customer make up
Understanding unpleasant experiences
Essential Customer Service Communication Skills
Active listeners
The message drop out
The three elements of effective communication
B... [Read More]


Brentwood Open Learning College

Training Centre/Campus: Cardiff, Wales, United Kingdom
Phone No.: +44 292 0026 229

Customer Services (Diploma)

Course Format: Online / Virtual Classroom / Webinar  V

BOLC Diploma in Customer Services has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills.

The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.

Course Benefits

Full Tutor Support
Self paced, no fixed schedules
Available to students anywhere in the world
Interest Free Fee Instalments


Carnegie College

Training Centre/Campus: Dunfermline, Scotland, United Kingdom
Phone No.: 0844 248 0115

Exceeding the Needs of your Customer

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Key staff must exhibit the characteristics that you want your company to represent; they must be efficient, friendly, organised and customer focused. Business can be won or lost by the experiences your customers have when dealing with your front-line staff.
The aim of the course is to focus on the key issues of first impressions, representing the organisation, identifying internal service customers and practices and recognising how to improve service. You will gain a better understanding of how these directly affect customer service and will identify areas for improvement.
Structure

This is a one-day programme aimed at front line staff who are responsible for dealing with customers face to face and by telephone. This programme will enable you to reflect on your current skills, knowledge and behaviours and action plan accordingly.
Content

This course will cover the following topics:
Defining internal / external customers
What are their expectations... [Read More]

Customer Service

Course Format: Public Course / Instructor-Led / Open Enrollment  V

The aim of this course is to enable people employed in customer services, or related services, to improve their working practice by developing skills, knowledge and understanding of customer services in the workplace.
What you’ll study

You can undertake this qualification in your own workplace or you can use the college facilities on a day release basis for the purpose of gaining knowledge and for the authentication of work based evidence. As this course is predominantly work based it has no fixed length and it is possible to start the course at any point in the year. The flexibility of the course also means you can fit training around your work commitments and personal lifestyle.
The national standards for this award are set by the Institute of Customer Service and are accredited by SQA who award the certificate. The prime source of evidence must be provided from the your own workplace. The qualification is delivered as part of a continuous course with acce... [Read More]

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